This Refund Policy defines the rules for cancellation, refund eligibility, and payment settlement for Avronux services.

Because our services are professional and milestone-based, refunds are handled according to work completed, resources allocated, and commitments already made.

Avronux provides custom digital services such as business analytics, dashboards, automation workflows, landing pages, and system setup.

Most work is strategic and tailored to your business context; therefore, refunds are not identical to product-return models.

Advance payments reserve project capacity, kickoff planning, and initial discovery effort.

Unless otherwise stated in writing, advances are non-refundable once discovery, requirement analysis, architecture, or planning work has started.

Payments are tied to milestone completion and corresponding work output.

Refund requests are evaluated milestone-by-milestone based on documented progress and delivery status.

If the client cancels before project kickoff and before internal allocation begins, Avronux may issue a partial refund after deducting payment gateway and administrative costs.

If cancellation occurs after project start, refund eligibility is reduced based on completed effort, committed resources, and work in progress.

Where delays occur due to missing access, data, approvals, or repeated review postponement from client side, project schedules may shift without refund liability.

Extended inactivity may lead to project closure under the original commercial terms.

Requests beyond approved scope are billed as change requests and are not grounds for refund of baseline project fees.

Reasonable rework within approved scope is handled per proposal terms and review windows.

The following are generally non-refundable once incurred or delivered:

In rare cases of proven non-delivery due solely to Avronux and with no client-side blockers, we may provide credit, partial refund, or alternate remedy.

All such decisions are case-specific and require written confirmation from both parties.

To request a refund, send an email to hello@avronux.com with project name, invoice details, payment date, and reason for request.

We may ask for additional details to validate scope status and payment history before issuing a decision.

Initiating an unjustified payment dispute or chargeback without prior written discussion may result in immediate suspension of services and legal recovery action.

Where chargeback investigations are initiated, Avronux will provide work logs, communications, and delivery evidence to relevant payment authorities.

Refunds, where approved, are processed net of applicable taxes, bank charges, payment gateway fees, and non-recoverable third-party costs unless legally required otherwise.

The exact payable amount will be communicated in the formal refund confirmation.

We may revise this Refund Policy to reflect operational, legal, or commercial changes.

Current version effective date: February 20, 2026.